SERVICE

VSUN is a quality-driven company and are focused on providing the highest quality equipment. We believe quality service is the only way to success. Behind every customer, there is a team of workers that provide a throughout service from the moment we get your quotation.

Pre sale Pre sale

Customer consultation
Technical Meetings
Supply technical info and quotation
Production field Inspection
Payment method, shipping and process confirmation

1 2

Sales Management & training Sales Management & training

Bottle type & Layout confirmation
Periodic Manufacturing Process reports
Factory Acceptance Test
1st training session
Supply of Qualification Document and Material Certification
Machine Installation
Test Run
Factory Acceptance Test
2nd training session

Aftersales Aftersales

Feedback tracking
Establish Customer Information File
Periodic visit and follow up program
Response for any trouble shootings

4 5 6 7

Our Team

Marketing team Get your needs and project demand information
Sales networks manager Responsible for the entire project
Technical engineer Provide Professional technical support
Service engineer Commissioning and maintenance at site
Customer record administrator Update information of purchase, commissioning and maintenance
Professional Trainer Give training lessons on site to make sure the operators will be qualified
Telephone & Web Service Response the calls, emails and MSN from clients and in a timely manner
Aftersales manager Follow up periodically for each project and response for any maintenance requests

Our Team